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Dualcall's Bank-by-Phone solution allows your customers to access their accounts using a telephone.
Using touch-tones phone, they can get balances, transfer funds between accounts, make payments to various
bills and perform various banking transactions.
Bank customers have found this solution useful, especially in situations, when they do not have access
to internet - in cars, from hotel rooms, on planes, and from places where they do not wish their internet transactions to be logged.
Product Features:
1. Secure customer access with an account number and a PIN.
2. Real-time transactions.
3. Ability to transfer to customer service at any time during the call.
4. The solution is scalable in terms of number of telephone lines, number of channels, amount of data transfer and average/peak number of transactions.
5. This solution can be easily integrated with ATMs, Internet-based services, Broadband-based services (if you plan to offer them in the future), and your Call Center setup.
Product Benefits:
1. Convenience over internet-based solutions. (A telephone is always available).
2. The customer saves his/her time. There are no lengthy internet logins, no complex navigation among screens and no waiting for the next screen to pop up.
3. 24x7 availability. The domestic phone network is much more reliable than the domestic internet-work.
4. Cost saving for you by reducing the number of Customer Service Representatives (CSRs).
Suggested Applications:
1. Banks
2. Credit Unions
3. Brokerage Houses
4. Mutual Fund Companies
5. On-line Banks
6. Mortgage Lenders
For further details please contact us
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