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VoIP : Callcenter : ITSP

Introduction to VoIP
Introduction to Callcenter

 

Officeanywhere
 
 
A cost-effective, feature-rich, prepaid calling card solution for Voice Over IP calling over public or private networks.
  • Lower costs by bypassing PSTN tolls
  • Scalable system, expandable according to demand
  • Enables small POPs that are local to your customers
  • Comprehensive turnkey solution including billing, management and security

The Dualcall Prepaid Calling Card solution is a next-generation's approach for delivering a cost-effective, feature-rich prepaid calling card service that can be readily deployed on networks through VOIP networks. Based on a pure IP implementation, Dualcall services offer significant advantages over legacy, TDM-based calling card approaches.

Dualcall Prepaid Calling Card system provides a complete solution for prepaid card services that includes the telephony service logic (IVR), multi protocols(H.323, SIP and IAX) and multi codec (GSM, G.729 and G.711) support gateways, Web-based subscriber creation and account management, database PIN number creation, a real-time rating engine, and self-contained billing and reporting. This gives service providers an off-the-shelf solution for generating significant service revenues� rapidly and cost-effectively.

Dualcall provides a complete solution for deploying revenue-generating IP voice services in converged TDM/IP and end-to-end VoIP carrier networks. Based on ultra stable Dualcall voip technology. Tthe Dualcall solution includes an expanding suite of turnkey Dualcall Prepaid Calling Card solution services�or create your own innovative services using the Dualcall voip Service Creation Environment.

The Dualcall Prepaid Calling Card solution offers advantages to service providers�
1. Reduced Cost, Increased Flexibility
    A pure IP solution, Dualcall Prepaid Calling Card eliminates expensive TDM-switches reducing acquisition costs and ongoing operational costs. It also gives service providers the flexibility to deploy services pervasively throughout their networks, without having to add expensive TDM facilities.
2. Real-time Rating and Billing
    Accounts are debited in real time during the call, eliminating the possibility of fraud that exists with prepaid systems that debit after a call is completed.


Product Features
1. Custom Prompt Types
    Service providers can add Welcome, post-PIN, and postdestination prompts.

2. PIN Locking
    Prevents multiple callers from using the same PIN simultaneously.

3. PIN Fraud Protection
    Disconnects the caller after a specified number of invalid PIN attempts.

4. Lot Provisioning
    Service providers can create PIN lots, schedule lots for batch processing, activate processed lots for use, and cancel lots.

5. Reporting - Standard reports include:
    Usage report�Displays minutes used by service provider.
    Lot Activation�Displays lots that have been activated.

6. Administration Application
    Add, update and delete service providers
    Set rates
    View and delete PIN
    Create, process and activate PIN lots


How It Works?
1. The caller dials in using either the local or 800 phone number of the service provider
2. The VoIP gateway, with the assistance of the IVR server, will prompt the caller to enter the PIN (Calling Card or Account) number
3. Once the PIN is entered, the system will authenticate the caller, prompt the VoIP Gateway to announce the account balance to the caller, and invite the caller to dial the destination number
4. After the Destination number is entered, the system will calculate and make the Gateway play the maximum call duration to the caller. Once the call is completed, it will deduct the call charge from the caller's account balance.

Supports Protocols
supports the following Protocols
  • H.323
  • SIP
  • IAX
  • MGCP


Supports Codecs
supports the following codecs
  • G.711 ulaw (as used in US)
  • G.711 alaw (as used in Europe)
  • G.726
  • G.729
  • GSM


Services to be provided
1. 48 hours free support, which is valid for one year.
2. Free upgrades for first year.
3. Free installation remotely.

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