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VoIP : Callcenter : ITSP

Introduction to VoIP
Introduction to Callcenter

 

Officeanywhere
 
 
The Dualcall IP PBX is perfectly suite for a small office providing service for up to 120 Telco lines. An unlimited number of IP phone (H.323, SIP & IAX) extensions supported.

Dualcall VOIP based telephony IP PBX solutions offer a rich and flexible feature set. Dualcall IP PBX offers both classical PBX functionality and advanced features  and interoperates with traditional standards-based telephony systems and Voice over IP systems. Dualcall offers the features one would expect of a large proprietary PBX system such as Voicemail, Conference Bridging, Call Queuing, and Call Detail Records.

Dualcall IP-PBX solution

Telephony Services:
  • Voicemail System
  • Password Protected
  • Separate Away and Unavailable Messages
  • Default or Custom Messages
  • Multiple Mail Folders
  • Web Interface for Voicemail Checking
  • E-mail notification of Voicemail
  • Voicemail Forwarding
  • Visual Message Waiting Indicator
  • Message Waiting Stutter Dial tone
  • Auto Attendant
  • Interactive Voice Response
  • Overhead Paging
  • Flexible Extension Logic
  • Multiple Line Extensions
  • Multi-Layered Access Control
  • Direct Inward System Access
  • Directory Listing
  • Conference Bridging
  • Unlimited Conference Rooms
  • Access Control
  • Call Queuing
  • ADSI Menu System
  • Support for Advanced Telephony Features
  • PBX Driven Visual Menu Systems
  • Visual Notification of Voicemail
  • Call Detail Records
  • Local Call Agents
  • Remote Call Agents
  • Protocol Bridging
  • Provides seamless integration of technologies
  • Offers a unified set of services to users regardless of connection type
  • Allows interoperability of VoIP systems


Call Features:
  • Music on Hold
  • Music on Transfer
  • Flexible mp3 based system
  • Volume Control
  • Random Play
  • Linear Play
  • Call Waiting
  • Caller ID
  • Caller ID Blocking
  • Caller ID on Call Waiting
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Forward Variable
  • Call Transfer
  • Call Parking
  • Call Retrieval
  • Remote Call Pickup
  • Do Not Disturb.


Scalability:
  • TDMoE
  • Allows Direct Connection of Asterisk PBX
  • Offers Zero Latency
  • Uses Commodity Ethernet Hardware


Voice over IP:
  • Allows for Integration of Physically Separate Installations
  • Uses commonly deployed data connections
  • Allows a unified dial plan across multiple offices


Voice over IP Interoperability:
Dualcall IP PBX provides transparent bridging between Voice over IP protocols and traditional telephony equipment. In addition, Dualcall IP PBX can transfer calls from one system to another via the IAX protocol.
IAX
H.323
SIP (Session Initiation Protocol)
MGCP (Media Gateway Control Protocol)

Traditional Telephony Interoperability:
Robbed Bit Signaling Types
FXS and FXO
Loopstart
Groundstart
Kewlstart
E&M
E&M Wink
Feature Group D
PRI Protocols
4ESS
Lucent 5E
DMS100
National ISDN2
EuroISDN
BRI (ISDN4Linux)

Codec Support
G.711 ulaw (as used in US)
G.711 alaw (as used in Europe)
G.726
G.729
GSM

For further details please contact us

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